Return Policy | Breakgrid

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We want you to love what you receive. If something isn’t right, we’re here to help.

Returns: Unused, non-custom items in original condition may be returned within 14 days of delivery. As some items are ordered directly from partner suppliers, please be sure to check your order documents for detailed return address and contact information to initiate a return.
Non-Returnable Items: Digital products, customized items, and perishable goods are final sale and not eligible for return.
Refunds: Once your return is received and approved, a refund will be issued to your original payment method within 5–10 business days.
Exchanges: We’re happy to exchange items due to sizing or product issues, depending on availability. Reach out for assistance.
Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a damaged item.

We aim to get your order to you quickly, securely, and with care.

Processing Time: Most items ship within 2–5 business days. Custom or made-to-order items may require additional processing time, which will be noted on the product page.
Delivery Methods: We use trusted carriers to ensure safe delivery. Tracking information will be provided once your order ships.
Shipping Locations: We currently ship within the U.S. and select international locations. Availability may vary by product.
Shipping Fees: Shipping rates are calculated at checkout based on your location and selected delivery method.
Delays: While we do our best to ship on time, occasional carrier or supply chain delays may occur. We’ll notify you of any major updates.